FAQ & Troubleshooting

To obtain permission to use Archives' materials, or to quote from the Archives, contact Eleanor Wood by mail or fax for permission. No emails, please:

Eleanor Wood
Spectrum Literary Agency
320 Central Park West, Suite 1-D
New York, NY 10025
fax: 212-362-4562

If your documents have not arrived CHECK YOUR SPAM FILTER!

Sample document: sample.pdf shows how your research documents will appear.

Why isn’t this free?
Short answer:
Long answer:
Putting the Heinlein Archives online has been a huge and expensive task, from the cost of scanning hundreds of thousands of pages of documents, to creating the website, indexing the Archives, and creating the document delivery system. There are also ongoing expenses to host the site and maintain the dedicated server.
Though the Archives is provided online for research and academic purposes, The Heinlein Prize Trust, Robert and Virginia Heinlein’s estate, who made the online Archives possible is not a non-profit organization. Just as Heinlein always said he wrote for money (something you’ll find is true if you read through his correspondence), the Trustees have a responsibility to not only maintain, but increase the income of the Heinleins’ estate. This benefits us all as the mission of the Heinlein Prize Trust is to not only preserve Heinlein’s legacy through projects such as this online Archives, but to support and encourage the human (that’s us) expansion into space through commercial endeavors. The first Heinlein Prize of $500,000 was awarded to Peter Diamandis for just such commercial space endeavors.
TANSTAAFL and the benefit of all mankind aside, how can I get free access to the online Archives?
Research grants may be made on an individual basis for some authors, researchers, or other academics. Please contact research@heinleinarchives.net if you have a project you feel may qualify. Be prepared to discuss the scope of the project, documents needed,  the project's estimated time to publication, and likely place of publication.
About pricing of documents...
The average price is a penny per page. Read the index breakdowns of what is contained in each part of each file to choose which specific materials are of interest or research benefit to you. For example, if $21.00 for the entire OPUS manuscript file for Starship Troopers seems expensive, you'll see Part 5 is an "author's safety copy", which provides you with no new or additional information and is unlikely to be of interest. Likewise in many you'll see "galley proofs" included. These are nothing more than printers proof copies of the novel and offer no new research information. 
I get an error when I try to open the file from my download link.

Save the document, rather than just opening it. Open your saved file.
It's been a long time and my document still hasn't arrived.
Large orders may take several hours. If it's been a day or more, check your spam filter. Make sure emails from archives@heinleinarchives.net aren't being filtered out. If it's not in your spam filter, please query archives@heinleinarchives.net . 
Research grants may take 24 hours or more to be processed. If it's been more than two days and your documents haven't arrived, please query at archives@heinleinarchives.net .

Nothing happens, or I get an error message, when I hit "Buy" from the page with multiple documents listed.
It's a bug we're working on. Go to the product detail page for the document you want and select Buy or Add to Cart from there. We're also working on the cases where several of the same document appear in the category listing. Often it will add the item to the cart and also take you to the product page.
What's with all the "Instructions to Precinct Workers pages in the OPUS/Manuscript files?
Heinlein apparently saved on paper by typing on the backs of these sheets. The company who scanned the Archives (wisely!) did not edit nor choose which materials they thought were important. Every page in the Archives with content on it was scanned and is included.
Why are some files of less than 300 pages divided still further into small subsets (i.e. Destination Moon scrapbook, 2 files totalling 267 pages)?

Image documents, particularly color, make larger files to download. Divisions are based more on file size than on page numbers. Quality was kept as high as was reasonably possible to make a good image to read or print, yet still keep download sizes realistic. These will still result in downloadable files of 80-200mb. A broadband connection is strongly recommended.
Don’t try this with a dial-up. Dial-up download speeds are not supported.
What are future plans for the online Archives? What new or expanded features are planned?
The search engine will be enhanced so you will be able to search within documents. This will not be a small project as each of the several hundred thousand images in the Archives will need to be OCRed so the text in them can be read by the search engine.
The index to the Archives will be more granularized, as well. to give more detail as to the contents of each file.
Footnotes in the Biography will be linked to the source documents in the Archives.